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I recently purchased the year plan for my granddaughter Macie. I just found out that my daughter also has an account. I am raising a refund for my account since my daughter just pur me on her account. We don’t need both. Thank you.
Hello Margaret! Please send us an email to hello@kinedu.com so we can give you further assistance.
Dear Team,
I have paid for the annual subscription of the Kinedu App. However, i am still unable to access the premium content.
Please could you help me in this regard. I have emailed the details to hello@kinedu.com
Thanks,
Sridevi
Hello Sridevi! We just send you the steps to follow to your email =)
I’ve purchased a yearly subscription, however one week later I was charged for the premium yearly subscription as well. Not sure how this occurred. I’ve sent an email to the email provided. Please advise. Thank you!
Hello Christina! One of our agents already answered you back =)
Hi, I just purchased the app but no activities etc are showing up. It appears to be stuck on a page saying “you haven’t downloaded any activities” but but no option to move away from this?
Hi! One of our agents at hello@kinedu.com has contacted you.
Hola tomé una prueba gratis y me hicieron un cargo por $69 al año ,cómo hago para disputar el cargo?
Hola! Nos puedes enviar un correo a hola@kinedu.com y uno de nuestros agentes te atenderá. =)
I’m trying to open kinedu on my mac using chrome but when i go to ‘my plan’ (https://www.kinedu.com/dap/current/3) the page does not load, just stays blank.
all the other tabs – catalog, progress, family, milestones and settings are loading just fine.
i already tried to clean all browsing data and flash permission is ok.
i want to use it on my computer, how can i solve this?
Hi! One of our agents at hello@kinedu.com has contacted you.
Kinedu charged me on accident! I did not subscribe to the year plan, only to the free trial. Please refund me
Hi April! I can see that one of our agents has reached you =)
Hi, i have downloaded the app on March 16th, was suppose to pay annually today March 22.
The only reason i did not delete the app was because you published that the content is FREE due to Corona Virus until April 15th, and yet, i have been charged today. I want to delete the app and get a refund, this is totally upsetting.
Please contact me back about how i delete my account to make sure not to be charged and how to get the refund. Thanks.
Hi Liz, one of our agents has contacted you =)
My mum wants to connect her account to mine… but the app refuses to send her the email to connect the two accounts. Shes not good at technology and worried about getting charged.. she wont get charged if shes connected to my account that I have paid for, will she? And if that’s the case how do we connect it when the email wont send? And if it’s not the case, how does she cancel the subscription before it charges her?
Hi! One of our agents has contacted you =) You can check your Spam folder, to look for the emails
Your agent communicates with me using copy – paste emails without any will to help. You should rename your customer support service email address to wall@kinedu.com
Hi, I do not wish to continue with the annual subscription for the app. Please cancel my account. It is registered under this email where I have filled in under your comment section. The app have not been work coming 3 months and I have no way to access it. Please cancel with immediate effect. Thank you.
Hi! One of our agents has contacted you through email to send the instructions you need to follow, this way you can successfully cancel your account. We also have someone in our Tech team investigating what could be going on with your App. Could you help us out by answering our email with a little more information on what’s going on? My best
Hi I’ve downloaded the app today(25th March) I didn’t realize that you had to pay for it, and I’ve now signed up using my finger print on the app. I don’t know what to subscribe any longer and want to cancel and not be charged as only had the app for 2 hours. It won’t let me cancel on my phone and I’m trying to get into contact with someone that can help me cancel it please.
Hi Emma, don’t worry. I can see you don’t hold a Premium subscription, so no charges shall be made. One of our agents has answered your email with more information on the subject.
I have having trouble getting my husband’s invite to actually go to his account. I am wanting him to be able to access our daughters activities and growth however every time I input his email address it does not go to his account (on my end it says an invite has been sent). Any help you have on this would be great! Thanks for your help in advance!
Hi Brandi, one of our agents has contacted you through email to help you out =)
My card was somehow connected to my phone though paypal and charged for a app kindu! Is there anyway after canceling my subscription to be refunded for the app. I force stopped and uninstalled the application! Thanks so much for your help I’m just not sure what to do to correct the problem!
Hi Heather, it seems you started a free trial, that included a yearly membership, through the Google Play Store. Don’t worry, you can write to us at hello@kinedu.com and we will explain how to ask for a refund.
Hello I purchased the yearly subscription which is $29.99 right now and I can’t access any of the content everything is locked it says that I have to buy the subscription again and my card was already charged for the subscription that I purchased and is not working. Can you please help me thank you.
Hi! One of our agents has already contacted you through email
Hello
. I am asking for a refund. I had the 7 free day trial, they charged me on the 7th day. I dont find the app useful for my baby. I found out they charged me when I went to cancel it. Please let me know what to do, I already have emailed a couple if times.
LMS
Hi Laura, we have received your request through our Customer Support channel. One of our agents has already answered you back. If you need anything else, please let us know.
Hello!
I got charged for the subscription and I do not want it. I also was never told that I was getting charges I would love to talk to someone about all of this! Possibly even over the phone!
Please help me!
thank you
Jamie
Hi Jamie! You can write to us at hello@kinedu.com, and we will help you out immediately
I’d purchased the yearly subscription…the first trail period I found different plan for my son and enjoyed it hence I purchased it…but after a week the activities got monotonous…still I thought I’ll be patient and see if they change but it’s just above a month now and the activities don’t change irrespective of choosing which behaviour I want to focus on…the app refuses to open since a week…I’m unable to connect…suddenly I got disconnected with the app! I thought I’ll start a new chart but the app doesn’t allow me to enter…honestly I’m just very disappointed with the app and expect a refund..you may take the payment for how many ever days the app was used..
Hi Kashmira, we received your request on our Customer Support channel and I can see that one of our agents has reached back to you =)
Hello,
I have paid for the annual subscription of the Kinedu App. However, I am still unable to access the premium content, everything is locked and it says that I have to buy the subscription, (my card has been charged).
Please could you help me in this regard. I have emailed hello@kinedu.com already.
Thanks,
P.D why is this happening? I’m not the only user with the same issue.
Hi Ximena, one of our Customer Support agents has answered back with the necessary instructions to fix the issue. We are very sorry for the inconvenience. This is due to a miscommunication with the payment provider, we are reviewing with our Tech team. But don’t worry, it has a very quick fix, and you will have access in no time.
Hi I’ve been sending email about refund . I’m still waiting for your reply. Didn’t know how to unsubscribe and please refund my renew subscription as I dont need your service anymore. Thanks
Hi Marina, I can see that one of our Customer Support agents has already reached you
I have purchased yearly plan on 3 oct 2020 of rupees 2600.
The payment was successful and amount has been deducted from my account.
But yesterday on 6 oct I got message that the subscription has been cancelled.
Please let me know the reason of the same and where the money gone.
What my subscription got cancelled?
Hi Kriti, please reach us at hello@kinedu.com, so one of our agents can help you out =)
Kinedu charged me on accident! I did not subscribe to the year plan, money was automatically debited from my account . Please refund me i don’t want ant subscription as I don’t need it.
Hi Nancy! One of our agents has reached out to you =)
Hi Nancy, did they help you? I am just going through the process of contacting help centre and it is quite frustrating. So I would like to hear if anybody succeeded. 😓
Hi Veronika, one of our agents has reached back to you.
Hi,
I just have contacted Google Play regarding canceling subscription for Kinedu. I had tried a 7 day free trial and after that I decided I will not continue using it and canceled 7th day after I logged in. Unfortunately, I was charged for the whole year against my will and haven’t used the app since. Now fortunately Google Play sent me an email informing me that another payment is about to happen (????!!!) for another year. After having a chat with their support team, I successfully unsubscribed. Nevertheless , the GP support reccomended to ask your support team for a refund for the previous year. I have not been using the app, I haven’t logged in to the app even once, which your team can check. The reason I was paying for it was, because the advertised 7day trial lasted only 6 days.
GP support team ensured me that customer success might be a priority for you. I am still a working mother looking after a baby and the money mean quite a lot in my situation. I truly believe we are going to find some solution. Thank you.
Hi, one of our agents has answered you back through your email =)
Hello,
I have paid for the annual subscription of the Kinedu App in September 2020. However, I am still unable to access the premium content.
Please could you help me in this regard. I emailed hello@kinedu.com a few weeks ago but no response.
Thanks,
Jevgenija
Hi! One of our agents has reached back, through the email you sent today.
I didn’t like the app, I was going to cancel my subscription on the 27th when It was supposed to expire, but I was charged the yearly subscription on the 26th. I will not be using the app so I will like a refund, I already sent an email but I want to know if I should cancel my subscription now or wait until I get an answer? Please advise!
Hi! One of our agents has reached back to you
Dear team,
I purchased the year abonnement butbare not able to attend all classes. Thanks for your help.
Susanne
Hi! We don’t give out classes. If you need help regarding your payment, you can contact us at hello@kinedu.com and we will gladly review your case and provide support.
Dear Team,
I have downloaded your app and using free trial but found not attractive and forget to unsubscribe the payment option. Today my money Rs 2750 has been deducted from my account. Please refund it as soon as possible as I don’t want to any subscription.
Thank you
Hi! One of our agents has reached back to you through email.
I have the premium account but I can’t invite my wife to the account. The send invite link is unresponsive. Help please
Hi Barnard, one of our agents has reached back with the instruction, through email. Let us know how it goes through that channel and our agents will provide any help needed.